Our COVID-19 Safety Plan
We are dedicated to keeping all of our guests and employees safe during these trying times, and what follows is the detailed Safety Plan that will allow us to do so. Thank you for your patience and understanding!
ASSESS THE RISK AT PANORAMA VACATION RETREAT
To reduce contact with guests, all activities have been temporarily cancelled. There will be no housekeeping service while guests are in house. Inventory has been reduced in each unit to eliminate waste and kitchen inventory has been reduced in each unit to ensure it can be cleaned between each stay.
IMPLEMENT MEASURES TO REDUCE THE RISK AT OUR PROPERTY
- Reduced Inventory in all Units; delivery of additional supply can be requested as needed. Inventory will be supplied in a clean white bag. Room attendant will ring doorbell and place bag of supplies at the entry door. Room attendant will stand back 2 meters and wait for guest to collect requested supplies.
- Linen Exchange; Dirty laundry is to be placed in a plastic bag and put outside the guest room door for pick up. Fresh laundry will be delivered in a clean clear plastic bag. Room attendant will ring doorbell and place bag of supplies at the entry door. Room attendant will stand back 2 meters and wait for guest to collect clean linen.
- Office Needs; Members are welcome to come to association office however if you have business to conduct with Andrea or Hollie, scheduling a meeting is recommended. Association office has Signage asking people not to enter if they are feeling sick. There are multiple signs (on floor and at entrance to office) notifying that physical distancing in effect. There is a limit of one family in the office at a time. Maximum of 4 people total (including our staff) at anytime. There is a hand sanitizing station at the entrance to the office. Signage requesting all who enter to please sanitize their hands. Sneeze guards are in place at both desks. Guests are asked to stand behind the plexiglass when they are speaking to office staff. Masks are mandatory in all indoor spaces.
DEVELOP POLICIES FOR SAFETY OF GUESTS AND STAFF
* Stay at home if you are sick to avoid spreading illness to others.
* Practice diligent hand hygiene at all times. Wash your hands regularly with plain soap and water for at least 20 seconds or use alcohol-based hand sanitizer with at least 60% alcohol content.
*Masks are mandatory in all indoor spaces.
* Practice cough etiquette. Cough into your elbow or cover your mouth and nose with a disposable tissue when you sneeze. Immediately dispose of all used tissues in an appropriate waste bin and wash your hands right away.
* Maintain a physical distance of two metres from others at all times
* Do not touch your eyes, nose or mouth with unwashed hands.
* Do not share food, drinks, utensils, etc.
* Installed physical barriers (e.g., plexiglass sneeze guards) in locations such as office.
* Installed markers on the floor (2 metres apart) to support physical distancing in locations such as office.
* Wherever possible, provide guests with single-use personal items (e.g., soaps, shampoos, sugar packets, creamers).
* Staff wear clean clothing that is specific to and only worn while on the job.
DEVELOP COMMUNICATION PLANS AND TRAINING
Housekeeping During a Guest's Stay
* Housekeeping staff must practice diligent hand hygiene at all times during their shift.
* Do NOT provide housekeeping service within guest rooms during their stay.
* Ensure that an adequate supply of clean towels, toilet paper, plain hand soap and shampoo is available prior to guests entering their room.
* Housekeeping staff must wear clean gloves and face coverings while delivering supplies to guests’ unit.
Housekeeping After a Guest's Stay
* All guest rooms must be fully cleaned and disinfected after every use.
* Ensure staff do NOT enter guest rooms until authorized.
* Cleaners must practice diligent hand hygiene before entering and after leaving each guest room.
* If gloves are used, ensure a new pair is used for each guest room.
* Proper hand hygiene must be performed after removing gloves.
* Staff should use the standard Personal Protective Equipment (e.g., eye protection, mask) required for the regular hazards encountered through their normal course of work (e.g., handling chemicals).
* Review all work procedures to minimize all opportunities for staff contact with splashes and spraying.
* Use clean cloths, paper towels or wipes to clean and disinfect surfaces.
* Put cleaning and disinfectant solutions into clean buckets for use.
* To avoid contaminating your cleaning solution, do NOT re-dip dirty cloths back into the cleaning solution. Use clean cloths each time. This may require using a larger number of cloths than normal.
* Immediately discard paper towels and disposable wipes after use.
* Use a disinfectant that has a Drug Identification Number (DIN). Follow the instructions on the product label for dilution, contact time and safe use.
* Complete a thorough cleaning and disinfection of all hard surfaces. Special attention should be given to frequently touched items such as toilets, sinks, faucets, doorknobs, light switches, telephones, remote controls, bar fridges and garbage cans.
* Remove all cloth items (e.g., sheets and towels). Take all dirty linens and towels directly to the laundry.
* Empty all garbage containers.
* Discard all items left in the room by guests.
* Discard all single-use items and remnants, even if they seem unused or untouched. This includes, but is not limited to, toilet paper, soap, shampoo, and sugar packets.
* Only use vacuum cleaners equipped with exhaust filters, preferably HEPA filters, for carpeted areas. Built-in vacuums are ideal.
* Wherever possible, waste should be handled by a designated person or small, designated team.
* Staff should wear disposable gloves to remove waste from guest rooms and common areas.
* Ensure staff remove gloves and perform hand hygiene immediately after handling and disposing of waste.
* A single, sturdy, leak-resistant garbage bag is sufficient for containing waste.
* If a garbage bag is punctured or contaminated, it should be placed into a second bag.
* All bags should be securely closed and immediately placed in the main disposal bin for the facility.
* Wear disposable gloves when handling dirty laundry and discard after each use. Wash hands immediately after gloves are removed.
* Place dirty laundry directly into a linen bag without sorting. Do not overfill bags.
* Clearly mark laundry bins as 'clean' or 'dirty'. Ensure dirty laundry only contacts dirty laundry bins, and clean laundry only contacts clean laundry bins.
* Wash and dry items in accordance with the manufacturer's instructions. Use the warmest possible water settings. Dry all items thoroughly
MONITOR YOUR WORKPLACE AND UPDATE YOUR PLANS AS NEEDED
We are adapting to create best practices and ensure safety each day.
We have now introduced an Electrostatic Sprayer to our cleaning process to thoroughly disinfect the unit between guests in a timelier matter. With this sprayer we can enter the unit once a guest has checked out, wearing appropriate PPE, spray the unit and then come back 10 minutes later to complete the departure clean. Once we have finished in the unit, we go over the unit again with the sprayer as a final step in the cleaning process. Information regarding the Electrostatic Sprayer can be found on the next page.
Electrostatic Sprayer by EVACLEAN
How does it work?
The Electrostatic Spray System works by turning a disinfectant liquid into aerosol and then applies a charge to each droplet to attract them to surfaces. This means the droplets are not hanging in the air as they would with a fogger or mister. Manufacturers state that they can be used in a variety of locations such as healthcare, offices, schools, hotels or sport facilities
Is it effective against COVID-19?
As long as a disinfectant product approved by Health Canada with a Drug Identification Number (DIN) is used, this form of disinfectant is effective. Research shows that spraying a surface with an electrostatic sprayer following regular cleaning performs better than other backpack sprayers and produce less waste and water usage.
Health concerns with using the sprayer
Staff must wear appropriate PPE when using the sprayer and the unit must be vacant during the process. This includes but is not limited to gloves, face masks and appropriate clothing. Units will be left for a minimum of 10 minutes after being sprayed to allow the droplets to attach to surfaces and to minimize chances of breathing the product in. Companies state that if droplets are sucked up through ventilation systems they will likely attach to the ducting before entering the system due to the electrostatic charge.
Benefits of using an Electrostatic Sprayer
- Adding this additional step in our cleaning process allows guests to check in as little as 10 minutes after our team has finished cleaning the unit.
- Research shows that using electrostatic sprayers with chlorine-based tabs instead of using bleach to disinfect, exert a more prolonged bactericidal effect and do not discolour fabric, cause burning of the nose and throat when cleaning, or burn the skin when it comes in contact.
- Studies suggest that using the sprayer will reduce cleaning time by up to 40% in many cases, which overall will help our team complete units in no additional time even with the extra step involved.
- The disinfecting tabs are dissolved into regular tap water and need much less water than standard diluted products.
- The tabs also come in boxes of 200 in recyclable packages.
- The use of the electrostatic sprayer adds an extra step in our cleaning process which overall will limit the chances of transmission between guests/staff.